PASSENGER SATISFACTION ON THE SERVICES PROVIDED BY HALIM PERDANA KUSUMA AIRPORT JAKARTA IN 2014

Patient Satisfaction With the Quality of Health Services Provided by Public Hospitals in Rasht, Iran

Identifying the Factors Affecting on Service Quality & Passenger Satisfaction in Commuter Train Services

This paper addresses identifying the factors affecting the service quality in commuter trains services and passenger satisfaction. To this end, the Service Quality Management Framework (SERVQUAL model) with five dimensions of service quality including reliability, assurance, tangibility, empathy, and responsiveness, have been used to assess the passengers' needs. In this study, the criteria of ...

Airport security screening and changing passenger satisfaction: An exploratory assessment

Since September 11, 2001, airport screening procedures in the US have been continuously evolving. For example, the passenger screening process is now trying to strike a balance between security and customer service (i.e. minimizing wait times). This balancing act has important implications not only for passenger safety, but also for the financial stability of an airline industry that is faced w...

Quality of Services Provided in Physicians' Offices and its Effect on Patient Satisfaction

Background & Aims of the Study: The satisfaction of the patients referred to medical centers for the quality of services provided in these centers impacts on continuance of referring. The aim of this study is to evaluate the quality of services provided in these centers and its impacts on patients' satisfaction. In this study, the quality of services is studied from five aspects of confiden...

Performance and Design of Taxi Services at Airport Passenger Terminals

The main objective of this dissertation is to analyze, through the consideration of a case-study Portela Airport the current operational and regulatory design options in systems of taxi service provision at airport passenger buildings, and propose, based on its performance levels, alternative schemes and possible interventions that can improve the existing services. On the regulatory side, the ...